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The Communications Clinic
99 Proven Cures for the Most Common Business Mistakes

ISBN: 978-1-259-64484-9
2016, 304 pages
Author(s): Barbara Patcher
Product Format: Book
Item #: R4849
Members: USD $14.95
Non-Members: USD $24.95
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The Communication Clinic is a comprehensive, commonsense guide to presenting yourself in the best light
through your writing, speaking, body language, and overall appearance. In no time, you’ll begin recognizing the subtle mistakes that are holding you back, and taking steps to overcome them.
• Writing effective emails
• Developing a professional presence
• Mastering verbal and nonverbal communication
• Using social media for career success
• Designing and delivering powerful presentations
• Being assertive (but not aggressive) in person and online

• Managing conflict
 
ABOUT THE AUTHOR
Barbara Pachter is an internationally renowned speaker and coach on business etiquette and communications, and instructor in the School of Business at Rutgers University. She has written 10 books on related topics, including Essentials of Business Etiquette. Pachter is quoted regularly in newspapers and magazines such as The Wall Street Journal, The New York Times, and TIME. She has made appearances on 20/20, The TODAY Show, and The Early Show.
 
CONTENTS 
 
Part I—Business Writing in a Digital World
1. The Essentials of Good Business Writing
2. Five Ways to Overcome Writer’s Block
3. Imperfect Writing for Perfect Results
4. Looks Count: Make Your Writings Visually Appealing
5. These Bullets Won’t Kill Your Writing
6. Simple Words Are Not for Simple People
7. Do Not Use Contractions (Don’t Worry, I Didn’t Mean It!)
8. How to Eliminate a Harsh Tone in Your Emails
9.  Eliminate Those Extra Words 
10. Email Rules: Don’t Drive Your Readers to Distraction!
11. What’s in an Email Address? A Lot!
12. Grab Attention: Effective Email Subject Lines
13. In the Beginning . . . Salutations ...
14. Suggestions for Closing Your Emails
15. Mistakes in Email and Proofreading Solutions
16. How Do I Become a Better Writer? Let Me Count the Ways . . .
17. How Facebook, Twitter, and LinkedIn, Can Kill Your Career
18. Improve Your Writing—and Reputation—Through Blogging
19. Texting for Business? It Is Still Writing!
20. Don’t Write That! The Top 10 Grammar Gripes
 
Part II—Presentation Skills: Talk Your Way to the Top
21. Presentation Panic—Steps to Avoid Running off the Stage!
22. More Ways to Overcome Stage Fright
23. Don’t Ramble: Use the Speech Organizer
24. It Would Have Been a Great Speech—for a Different Audience
25. Openings and Closings: Start with Strength, End with Impact
26. Story Time: Use Tales to Engage with Your Audience
27. Write the Presentation the Right Way
28. Your Delivery: Pay Attention to the Details
29. Don’t Put Your Audience to Sleep: Speak with Authority
30. Eliminate Filler Words: Um, You Know, Okay
31. Don’t Let a Microphone Distract from Your Presentation
32. Are You Letting These Speaking Quirks Derail Your Presentation?
33. Did You Hear the One About . . . ? Guidelines for Humor
34. “He’s Still Talking!” Secrets to Managing Time When Presenting
35. Tips to Encourage Questions from Your Audience
36. Answer Questions Like a Pro 
37. Show-and-Tell: Using Slides Successfully
38. I’m Speaking on a Panel: What Do I Do?
39. Polish Your Presentations a Little More
40. Use the Post-Presentation Checklist to Evaluate
 
Part III—Talk Isn’t Cheap: Assertive Communication and Conflict
41. Are You Too Nice? Learn the “Three Faces of Communication”
42. How Assertive Are You? Take a Self-Assessment
43. Should I Believe You? Avoid Sending Mixed Messages
44. Eliminate the Negativity—No Harsh, Aggressive Tones
45. Avoid the Use of the Word But, but . . .
46. Do You Have a Problem with “No Problem”?
47. You Can’t Talk and Pay Attention at the Same Time
48. Silence Isn’t Always Golden: Voice Your Opinion at Meetings
49. What’s My Line? What to Say in Awkward Situations
50. Two Communication Secrets to Get What You Want
51. How to Manage “Know-It-Alls” Without Insult
52. “Hold That Thought!” Ways to Handle Interruptions
53.  Questions to Avoid Asking (or Answering) at Work
54. “How Can I Say This?” Ways to Deliver Difficult News
55. No Pouting: Polite Ways to Handle Criticism
56. Offended by a Comment? Try These Powerful Responses
57. Stop Complaining: Learn to Confront Others Politely
58. Someone Else’s Bad Behavior Is No Excuse for Your Own!
59. Work with a Bully? Tips for Asserting Yourself
60. Drama Screens: Handling Conflict Online
61. Staying Festive: Ways to Avoid Conflict at the Holidays
 
Part IV—It’s Your Responsibility: Career Advancement and Job Search
62. Your Career Is What You Make It—So Make It Something!
63. Build Your Career, One Day at a Time
64. Seven Tips for Young Women Just Starting Their Careers
65. Many People Are Giving Me Career Suggestions. What Do I Do?
66. Don’t Put Yourself Down—Speak Well of Yourself Instead
67. Build Your Network Both Online and Off
68. Are You Letting Networking Opportunities Pass You By?
69. How to “Keep in Touch” Professionally and Successfully
70. Don’t Whine About Your Job. Do Something!
71. How Do I Conduct a Job Search? Suggestions for Success
72. Perk Up Your Résumé and Cover Letter
73. Avoid Blunders: Interviewing Tips for Everyone
74. How Do You Master Interviewing? Practice, Practice, Practice
75. Dress to Impress—Not to Fool the Employer
76. Avoid Job-Search Gaffes on Social Media
77. Lights, Camera, Interview! Tips for Interviewing on Skype
78. You Got the Interview—Here’s What to Do the Night Before
79. Nice Offer . . . But I Wasn’t Looking for a New Job
80. When to Let Your Employer Know You Are Leaving
 
Part V—The Finishing Touches: Your Actions and Appearance Make a Difference
81. Do You Want to Be Noticed? The Power of Presence
82. Do You Project Confidence When Seated?
83. Greetings: The Power of a Simple “Hello”
84. Introductions: Frustrations Galore!
85. Not for Men Only! The Etiquette of the Handshake
86. Cubicle Conversations: Keep Chat Professional
87. Effective International Communication
88. Ways to Engage with People—for People Who Don’t Like to Engage!
89. The “Halo Effect”—When Being Nice Has Benefits
90. “But It’s Playing My Song”: Smart Phone Use for Business
91. The Etiquette of Connecting Professionally on LinkedIn
92. We Can’t All Be Steve Jobs: Dressing Well Reaps Results
93. Top 10 Business Clothing Mistakes
94. Don’t Take Your Neighbor’s Bread, and Other Dining Suggestions
95. Be a Gracious Guest: 10 Ways to Avoid Dining Blunders
96. Tips for Ordering Wine at a Business Dinner
97. Tips for a Tricky Etiquette Situation
98. Your Mother Was Right: The Importance of Expressing Thanks
99. Etiquette for Hallways, Sidewalks, and Other Walkways
 
 
 
 

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