Before and After Disaster Strikes
Developing an Emergency Procedures Manual

ISBN: 978-1-57203-171-5
2012, 305 pages
4th edition
Product Format: Book
Item #: R1715
Members: USD $39.95
Non-Members: USD $66.95
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Before and After Disaster Strikes: Developing the Emergency Procedures Manual is a
guide and resource for managers and boards to develop emergency procedure plans for
their communities.

Covering all-hazards, this guide walks readers through the necessary considerations to
prepare for and react to a disaster—whether natural or created by circumstances or criminals.
Chapters explore the hazards posed to residential, commercial, and other types of properties
in depth and explains how they may be addressed.
 
The book’s 30 chapters cover more than just natural disasters, they also provide an extensive
look at how to address building emergencies from fires, power outages, or hazardous
materials spills, to acts of crime and terrorism.

Also includes a section dedicated to exploring and implementing business continuity practices
into your emergency procedures plan, demonstrating the importance of business continuity
principles, while also providing concrete considerations for how to implement these practices
into your business.

Includes access to a set of online, customizable emergency-planning forms.


CONTENTS

Chapter 1: The Scope of Emergency Planning
Being Aware of Federal Regulations 
Preparing the Emergency Procedures Plan 
   The Basics of an Emergency Plan 
   Emergency Planning by Property Type 
   Preparing for Specific Emergencies 
   Natural Disasters 
   Crime and Terrorism 
   Business Continuity Strategies
Lease Insurance Requirements
Other Considerations: Expenses, Liability, and Staffing
 
SECTION 1: The Basics of an Emergency Plan

Chapter 2: The Emergency Management Team
Assembling the Management Team 
   Assembling the Special Emergency Evacuation Team 
   Identifying Backup Assistance
Duties of Team Members
Training the Team
Practice Drills 
   Drill Performance Review
 
Chapter 3: Evacuation
Planning the Evacuation
When to Evacuate 
   Communicating Evacuation Orders 
   Local Emergency Contacts
Initiating and Managing the Evacuation 
   Evacuation Routes 
   Evacuating Residents and Tenants with Special Needs 
   Taking a Head Count 
   Establishing a Designated Area
Returning to the Property
Evacuation Drills
Sheltering in Place
 
Chapter 4: Operations Emergency Response
Preparing for Restoration
Hiring Contractors for Cleanup Services
Working with Insurance Companies or Public Insurance Adjusters
Securing the Area  
Preventing Further Loss  
   Documenting Damage  
   Removal of Debris  
   Protection from Further Structural Damage  
   Cleaning and Salvaging Items from the Property  
   Records Preservation  
Resuming Operations  
Keeping Others Informed
 
Chapter 5: Public Relations  
Establish Relationships with Local Media  
Never Avoid the Media  
Responding to the Media  
   Who Should Speak?  
   What Should Be Said?  
   Estimating the Time of Disclosing Information  
Allowing the Media on the Property  
Following up with the Media
 
Chapter 6: The Emergency Procedures Manual  
Creating the Manual  
Contents of the Emergency Procedures Manual  
   Reference Information  
   Emergency Team Directions  
   Directions for Building Occupants  
Distribution of the Manual  
Emergency Procedures for Occupants  
   Contents of an Occupant Emergency Guide  
   Distribution of the Resident/Tenant Guide  
Documentation  
   Emergency Report  
   Insurance Report  
   Expense Report  
 
SECTION 2: Emergency Planning by Property Type  

Chapter 7: Residential Properties  
Evacuation Procedures for Smaller Residential Properties  
Creating the Resident Profile  
   Including Children in the Resident Profiles  
   Profiles for Residents with Special Needs  
   Profiles for Senior Residents  
Establishing an Emergency Chain of Command  
   Properties with Site Managers  
   Properties without Site Managers  
Communicating With Residents  
Dealing With Death in a Unit

Chapter 8: Office Buildings
Creating the Tenant Profile
Nontraditional Tenants: Medical and Education Tenants
Working with Office Tenants during Evacuation Drills
Establishing an Emergency Chain of Command
Security in the Workplace
Evacuating the Office Building

Chapter 9: Medical Office Buildings
Creating the Tenant Profile
Estimating the Daily Use of Space
Medical Waste Disposal
Security for Medical Office Buildings
Evacuation for Medical Office Buildings
A Special Issue: Bloodborne Pathogens 
   Risk of Exposure 
   The Real Estate Manager’s Responsibilities 
   Preventing Employee Exposure
Handling Exposure to Bloodborne Pathogens

Chapter 10: Shopping Centers and Other Retail Properties
Anticipating Crowds: Safety in the Hum and Buzz of Retail
Security for Shopping Centers
Responding to Crime and Violence
Teen Presence on Retail Properties
Police Substations in Malls
Customer Awareness Programs for Retail Properties
Evacuation for Enclosed and Open-Air Shopping Malls
Special Lease Provisions 
   Facilitating Recovery

Chapter 11: Industrial Properties
Creating the Tenant Profile
Emergency Planning Considerations
Special Considerations 
   Warehouses 
   Multistory Structures 
   Hazardous-Materials Storage and Disposal 
   Proper Ventilation 
   Fire Suppression 
   Confined Spaces 
   Personal Protection
Detection and Notification for Evacuation
Evacuation

SECTION 3: Preparing for Specific Emergencies  

Chapter 12: Managing Power Outages
 
The Types of Emergencies to Expect During a Power Outage  
How to Prepare for a Power Outage  
   The Blackout 2-Step: Knowing What Goes Out When  
   Install Backup Emergency Generators  
   Identify Other Power Sources  
   Safeguarding the Electrical System  
   Inventory Emergency Equipment  
Problems to Anticipate  
Stalled Elevators and Elevator Emergencies  
   Preventive Measures for Elevator Safety  
   What to Do During an Elevator Emergency  
   What to Do After an Elevator Emergency  
Secondary Damage and Extended Power Outages  
   Disrupted Sewage Lines  
   Extended Power Outage  
   Partial Power Outages  
How to Respond to a Power Outage  
   Shutting Down Operations  
   Restoring Power  

Chapter 13: Medical Emergencies
 
Areas and Properties at Risk  
Preventing Human Loss and Liability  
   Maintaining a First Aid Kit  
   First Aid Procedures  
Good Samaritan Laws  
Avoiding Transmission of Disease  
Occupational Exposure to Bloodborne Pathogens: The OSHA Standard  
   Bloodborne Pathogens Training Program  
During a Medical Emergency  
   Calling for Emergency Assistance  
   Treating People with Special Needs  
After a Medical Emergency  
Other Ways to Prevent Injuries  

Chapter 14: Dealing with Fires of All Types
 
The Types of Properties at Risk for Fires  
Preventive Measures  
   Fire Extinguishers  
   Smoke Detectors  
   Carbon Monoxide Detectors  
   Fire Command Stations  
How to Respond During a Fire
Recovery after a Fire 
   Identifying the Needs of Occupants 
   Notifying the Proper Contacts 
   Recovery and Response Procedures 
   Communicating with Cleanup Crews 
   Contacting Specialists
Fires as a Result of Other Disasters
Dealing with Wildfires 
   Areas and Properties at Risk for Wildfires 
   Preventive Measures 
   What to Do During and After a Wildfire

Chapter 15: Winter Storms and Water Damage
Areas and Properties at Risk
Weather Advisories and Warnings
Preventive Measures
During a Severe Winter Storm
After a Severe Winter Storm
Water Leaks and Frozen Pipes 
   Turning Off the Water Supply 
   Restoring Water Service
Cleaning Up after a Water Leak
Dealing with Frozen Pipes 
   Other Causes of Water Damage

Chapter 16: Hazardous-Materials Incidents

Areas and Properties at Risk
Preventive Measures for Hazardous-Materials Incidents
What to Do During a Hazardous-Materials Incident
What to Do After a Hazardous-Materials Incident
Natural Gas Leaks 
   Responding to Natural Gas Leaks 
   Preventive Measures for Natural Gas Leaks

SECTION 4: Natural Disasters

Chapter 17: Tornadoes
Areas and Properties at Risk
Weather Advisories and Warnings
Emergency Notification Systems 
   The Emergency Alert System 
   Wireless Emergency Alerts
Preventive Measures
During a Tornado
After a Tornado  

Chapter 18: Hurricanes
 
Areas and Properties at Risk  
Hurricane Advisories and Warning Signs  
   Weather Advisories and Warnings  
Preventive Measures  
   Compliance with Local Building Codes  
What to Do During a Hurricane  
What to Do After a Hurricane  

Chapter 19: Floods, Droughts, and Landslides
 
Dealing with Floods  
   Areas and Properties at Risk for Floods  
   Warning Signs and Weather Advisories  
   Preventive Measures for Floods and Flash Floods  
   What to Do During a Flood  
   What to Do After a Flood  
   Checking for Structural Damage  
   Restoring the Interior of a Property after a Flood  
Dealing with Landslides  
   Areas and Properties at Risk for Landslides  
   Preventive Measures for Landslides  
   How to Deal with Landslides and Mudslides during Intense Storms  
   During a Landslide  
   After a Landslide  
Preparing your Property for Drought  
   Areas and Properties at Risk for Drought  
   Preventive Measures for Cases of Drought  
   During a Drought  
   After a Drought  

Chapter 20: Earthquakes, Tsunamis, and Tidal Waves
 
Dealing with Earthquakes  
   Areas and Properties at Risk  
   Preventive Measures  
What to Do During an Earthquake  
What to Do After an Earthquake  

Chapter 21: Volcanic Eruptions
 
Areas and Properties at Risk  
Emergency Planning  
   What to Do During a Volcanic Eruption  
   What to Do After a Volcanic Eruption

SECTION 5: Crime and Terrorism

Chapter 22: How to Deal with Crime on a Property
Crime Prevention Measures 
   Outsider Perpetrators 
   Insider Perpetrators
Implementing a Security System
Crime Mapping: How to Investigate Community Crime Reports
Being Aware of Gang Activity
Violence in the Workplace
Crimes against Senior Residents
Strikes, Demonstrations, or Protests on a Property
Drugs and Crime on a Property 
   Potential Signs of Drug Activity 
   Methamphetamine and Other Drug Laboratories 
   Identifying Possible Marijuana Growing Operations
What to Do During a Crime 
   Reporting Crime Activity to the Police 
   Waiting for the Police
What to Do After a Crime

Chapter 23: Bombs, Bomb Threats, and Explosions
Areas and Properties at Risk
Security Measures to Thwart Bomb Threats
Responding to a Bomb Threat 
   Searching for a Bomb 
   What to Do When a Bomb is Found 
   Recovering from a Bomb Threat
Preventive Measures for Explosions
If an Explosion Occurs

Chapter 24: Nuclear Accidents, Attacks, and Radiation Exposure
Government Regulation of the Nuclear Industry
Nuclear Accidents 
   Areas and Properties at Risk for Nuclear Accidents 
   Risks of Tenant Exposure from Non-Power Use
Preventive Measures for Nuclear Accidents 
   During a Nuclear Accident 
   After a Nuclear Accident
Nuclear Attack 
   Areas and Properties at Risk for Nuclear Attack 
   Preventive Measures for Nuclear Attack 
   During a Nuclear Attack 
   After a Nuclear Attack  

Chapter 25: Terrorist Acts
 
Areas and Properties at Risk  
Preventive Measures  
Specific Terror Threats  
   Biological Attack  
   During a Biological Attack  
   Chemical Attack  
   During a Chemical Attack  
   Dirty Bomb Attack  
   After a Dirty Bomb Explosion  

SECTION 6: Business Continuity Strategies  

Chapter 26: Introduction to Business Continuity Planning and Risk Analysis  
What is Business Continuity Management?  
Elements of Business Continuity Planning  
   Performing a Risk Assessment  
   Business Impact Analysis  
   Strategy Development  
   Testing Systems  
   Maintenance and Evaluation  
Risk Assessment  
Business Impact Analysis  
Risk Management Strategies  
   Elimination  
   Reduction  
   Transfer  
   Acceptance  

Chapter 27: The Crisis Management Team and Crisis Communications  
Case Study: Chicago Tylenol Murders  
Case Study:  Deepwater Horizon Oil Spill  
Crisis Communications Plan  
   Responding to the Media  
   Creating Press Releases  
Communication with Staff, Tenants, and Clients  
   Automated Mass Notification  
   Toll-Free Phone Numbers with Pre-Recorded Messages  
   Online Options  
   Mobile Phones  
   Satellite Phones  
Implementation of a Crisis Plan

Chapter 28: Business Continuity Processes for Real Estate Management Companies
Selecting Your Disaster Contractor
Choosing Alternate Sites and Branch Locations for Operations
Working with Your Staff

Chapter 29: Business Records Management
Electronic Backups of Records 
   Dealing with Equipment Failure 
   Dealing with Paper Records
Understanding Compliance Requirements 
   Maintaining Asset and Building Information

Chapter 30: Examining Insurance Coverage and Managing Claims
Potential Insurance Pitfalls 
   Co-Insurance Penalties 
   Business Interruption and Loss of Rents 
   Insurance Deductibles or Retention
Vendor Contingency Plans
Mutual Aid Agreements
Filing an Insurance Claim
Reviewing the Insurance Policy
The Property Adjuster’s Role in the Claim
Documentation of Insurance Records
Invoicing from Contractors
Ongoing Testing and Maintenance
Appendix: Additional Resources
Emergency Planning Forms
 
[R0151] 

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