COMING SOON!
Community Association Manager Handbook: The Essential Guide will be available in both print and digital formats. Check back in early September for both versions.
A community association manager is a jack-of-all- trades who is critical to the success of homeowners associations, condominiums, and housing cooperatives.
The job of the manager is part financial management, urban planning, facilities maintenance, community development, volunteer management, and project management. Successful managers often have excellent people skills, strong communication and customer service skills, excellent time management, and the ability to stay focused, research, collaborate, and solve problems.
Managers have a lot of responsibility — from working with community association volunteers and business partners and overseeing financial operations and administrative duties to keeping up with building and grounds maintenance.
The Community Association Manager Handbook provides a snapshot of what you need to know. It covers everything from community association basics and working with volunteer leaders and business partners to finances, reserves, insurance, maintenance, and more.
With a little support and by taking advantage of CAI’s information, tools, and resources, you’ll succeed in the role and discover a promising career in a growing industry.
Contents
Introduction
Community Association Basics
Volunteer Leaders
Business Partners
Finances
Reserves
Insurance and Risk Management
Facilities and Maintenance
Meetings
Elections
Rules and Architectural Guidelines
Communication
Management
Ethics
Appendix A: How to Get the Most from CAI Membership
Appendix B: Manager Education and Designations
Appendix C: CAI’s Professional Community Association Manager Code of Ethics
Appendix D: Community Association Fundamentals
Appendix E: Rights and Responsibilities for Better Communities
Appendix F: Community Association Civility Pledge
Appendix G: International Terminology
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